This page explains what is covered when you buy equipment from us, when we install a system, and when we carry out a repair or service. It applies together with our Terms of Use.
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing on this page limits those rights. The warranties described below are in addition to them.
Equipment (manufacturer) warranty
All new air conditioners we supply carry the manufacturer’s warranty. Typical cover for the brands we sell:
Brand / range | Typical residential warranty |
Toshiba Seiya Classic Series | 5 years parts and labour |
Fujitsu Comfort Range / Lifestyle Series | 5 years parts and labour |
Mitsubishi Electric AP Series | 5 years parts and labour |
Samsung Bedarra Series | 5 years parts and labour |
Genuine spare parts (PCBs, motors, sensors) | 12 months, or the manufacturer’s stated period |
Warranty periods, exclusions and claim procedures are set by the manufacturer and can change without notice. Commercial and light-commercial applications, and units used outside their design conditions, often carry shorter cover. We will confirm the exact warranty term in writing on your quote and invoice.
To keep an equipment warranty valid you generally must:
- have the unit installed and commissioned by a technician holding a current ARCtick refrigerant handling licence and, where applicable, an electrical licence;
- keep your tax invoice and installation certificate;
- carry out the manufacturer’s recommended routine maintenance, including regular filter cleaning and periodic professional servicing, and keep records;
- use the equipment for its intended purpose within its stated operating limits.
Our installation workmanship warranty
We warrant our own installation workmanship for [X] months from the date of completion. This covers the components and labour we are responsible for, including pipework and brazed joints, insulation, drainage installed by us, mounting brackets, electrical connections made by us, and correct commissioning and refrigerant charge.
If a fault arises from our workmanship within the warranty period, we will return and rectify it at no cost to you.
Repair warranty
Repairs are warranted for [X] months, covering the specific part we replaced and the labour to replace it. This warranty does not extend to other components of the system, to the pre-existing condition of an old unit, or to a recurrence caused by a different fault. Where a system is at end of life and we advise that a repair is a short-term measure, we will note that on your invoice and the repair may be supplied on a no-warranty or limited-warranty basis with your agreement.
Service and maintenance work
A service or clean improves performance and hygiene but is not a guarantee that a component will not fail afterwards. Servicing does not warrant the ongoing operation of an ageing system. Where our technician identifies a component at risk of failure, we will report it in writing so you can decide whether to act.
What is not covered
No warranty (ours or the manufacturer’s) covers:
- routine maintenance such as filter cleaning, coil cleaning, chemical cleans and drain clearing;
- faults caused by lack of maintenance, blocked filters, restricted airflow or dirty coils;
- damage from storm, flood, lightning, power surge, blackout, voltage fluctuation, fire or pests, including rodents chewing wiring and ants or geckos shorting a PCB;
- corrosion or premature wear in coastal or industrial environments beyond the manufacturer’s stated salt-air rating;
- damage caused by third-party interference, unlicensed repairs, DIY refrigerant work, unapproved parts or modifications;
- damage from misuse, incorrect operation, running the unit outside its temperature range, or using a residential unit in a commercial application;
- systems relocated by someone other than us;
- cosmetic marks, discolouration, normal noise and vibration within manufacturer tolerance;
- consumables such as remote batteries and filters;
- pre-existing faults in customer-supplied equipment or in an existing installation we did not perform;
- loss of food, business income, accommodation or other consequential loss (except where the Australian Consumer Law provides otherwise).
How to make a warranty claim
- Contact us on [PHONE] or [EMAIL] with your invoice number, the unit’s model and serial number, the fault description and any error code shown.
- Send photos or a short video of the fault and the model plate if possible — this often speeds up parts approval.
- We will book an attendance, diagnose the fault and confirm whether it is covered by our workmanship warranty, the manufacturer’s warranty, or is chargeable.
- Where the manufacturer must authorise the claim, we lodge it on your behalf and keep you updated on parts lead times.
Important: if our attendance finds the fault is not a warranty issue (for example a blocked filter, tripped circuit breaker, incorrect remote setting or storm damage), a standard diagnostic and service fee applies. We will always tell you the fee before we attend.
Access, safety and site conditions
Warranty service requires safe access to the indoor and outdoor units and the switchboard. Where a unit is installed in a location requiring scaffolding, a lift, roof anchors or a crane to reach, the cost of that access equipment is not covered by warranty and will be quoted separately.
Response times
We aim to respond to warranty requests within [1–2] business days and to attend within [3–5] business days, subject to demand and parts availability. During heatwaves and the December–February peak these times may extend. Emergency attendance outside these windows is available at our published call-out rates unless the fault is a covered warranty failure that has left you without cooling in extreme heat, in which case we will prioritise it wherever we can.
Transfer of warranty
Our workmanship warranty is transferable to a new owner of the property for the remainder of its term, provided the system has been maintained and you pass on the original invoice and service records. Manufacturer warranties are transferable only where the manufacturer’s terms allow it.
Contact
Air Repair Co — QBCC | ARCtick
Phone: +61 424 993 481 · Email: info@airrepair.com.au
