Air Repair Co ABN (“we”, “us”, “our”) respects your privacy. This policy explains how we collect, use, disclose and protect personal information when you visit https://airrepair.com.au, request a quote, book a service, buy a product or contact us. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What information we collect
Information you give us
- Name, phone number, email address and service or delivery address
- Property details relevant to the job — property type, room sizes, existing system brand and model, age of the unit, access constraints, strata or landlord details
- Photos or files you upload of your air conditioner, model plate, fault or installation location
- Booking preferences such as service type, appliance type and preferred date and time
- Payment details (processed by our payment provider — we do not store full card numbers)
- Purchase history, invoices, warranty registrations and service records
- Reviews, testimonials, survey answers and correspondence with our team
Information we collect automatically
- IP address, approximate location, browser and device type, operating system
- Pages visited, referring URL, search terms used to find us, time on page and clicks
- Cookie and analytics identifiers
- Call metadata where call tracking is used — the number dialled, time, duration and referring source (calls may be recorded for quality and training purposes where we tell you so at the start of the call)
Information from third parties
- Google (Ads, Analytics, Business Profile reviews and messages)
- Social media platforms where you contact us or engage with our ads
- Manufacturers and warranty administrators when processing a warranty claim
- Real estate agents, property managers, builders or strata managers who book work on your behalf
We do not deliberately collect sensitive information. Please do not include health, financial or other sensitive details in a form or photo unless it is necessary for the job.
Why we collect and use it
- To prepare quotes and estimates and to answer your enquiry
- To schedule, perform and invoice installation, repair, service and maintenance work
- To dispatch technicians and contact you about arrival times and access
- To process orders, payments, deliveries and returns
- To register and administer manufacturer warranties and our workmanship warranty
- To keep service history so future technicians know your system
- To send booking confirmations, reminders and annual service reminders
- To send marketing communications where you have opted in (you can unsubscribe at any time)
- To improve the website, measure advertising performance and understand which services and suburbs need attention
- To meet legal, licensing, insurance, tax and safety obligations, including refrigerant handling records required under ARCtick licensing
If you don’t provide information
You can browse the Site without identifying yourself. However, if you choose not to provide your contact details, address or system details, we may not be able to give you an accurate quote, attend your property, complete a booking or process a warranty claim.
Who we share information with
We may disclose personal information to:
- our employees, apprentices and subcontracted licensed technicians, so they can perform the work;
- suppliers, wholesalers and manufacturers, where needed to order parts, register equipment or lodge a warranty claim;
- delivery and courier providers;
- payment processors, finance or payment-plan providers and our accountant;
- IT, hosting, CRM, email, SMS, booking, call-tracking and analytics providers who host or process data on our behalf;
- advertising and analytics platforms (for example Google and Meta) in the form of aggregated or hashed data for measurement and audience purposes;
- our insurers, lawyers and debt recovery agents where reasonably necessary;
- regulators, courts or law enforcement where required or authorised by law.
We do not sell your personal information.
Overseas disclosure
Some of our service providers store data on servers outside Australia, including in the United States and the European Union. We take reasonable steps to ensure overseas recipients handle your information consistently with the APPs.
Cookies, analytics and advertising
We use cookies and similar technologies for essential site functionality, remembering preferences, measuring traffic and improving marketing. Tools we may use include Google Analytics 4, Google Tag Manager, Google Search Console, Google Ads conversion tracking, Meta Pixel and call-tracking software.
You can control or block cookies through your browser settings, and you can opt out of personalised Google advertising through Google’s Ads Settings. Blocking some cookies may affect how parts of the Site work, such as forms and the booking calendar.
Marketing and how to opt out
If you have dealt with us or opted in, we may send you service reminders, seasonal maintenance offers and product news by email or SMS in accordance with the Spam Act 2003 (Cth). Every message includes an unsubscribe option, or you can email info@airrepair.com.au and we will remove you promptly. We will still contact you about active jobs, bookings and warranty matters.
Security and retention
We protect personal information with access controls, staff confidentiality obligations, encrypted connections (HTTPS), reputable hosting and regular backups. No system is completely secure, so we cannot guarantee absolute security.
We keep records for as long as needed for the purpose collected and to satisfy legal obligations — typically at least [7] years for tax and invoicing records and for the life of the warranty for installation and refrigerant handling records. When information is no longer needed we destroy or de-identify it.
Access, correction and complaints
You may request access to the personal information we hold about you and ask us to correct anything inaccurate or out of date. Contact us at [EMAIL] or [PHONE]. We will respond within a reasonable period, usually within 30 days, and may need to verify your identity first.
If you believe we have breached the APPs, please contact our Privacy Officer at [EMAIL] with details. We will investigate and respond in writing. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or 1300 363 992.
Data breaches
If a data breach occurs that is likely to result in serious harm, we will assess it and notify affected individuals and the OAIC as required by the Notifiable Data Breaches scheme.
Children
The Site is not directed at children. We do not knowingly collect personal information from anyone under 16 without a parent or guardian’s involvement.
Changes to this policy
We may update this policy from time to time. The current version is always published on this page with its “last updated” date.
Contact us
Privacy Officer — Air Repair Co
40 Dopson St TARINGA QLD 4068 AUSTRALIA
Phone: +61 424 993 481
Email: info@airrepair.com.au
